NanaWall Customer Issues

About NanaWall Customer Issues

“A Nightmare Experience with NanaWall: Mismeasurements, Poor Communication, and Zero Accountability”

From the moment we ordered our custom NanaWall sliding glass doors, the process was riddled with mistakes, poor communication, and a complete lack of accountability. It all started with Andy Cook, the sales rep, who mismeasured the doors—despite coming out twice to confirm measurements. The mismeasurement resulted in doors that simply didn’t fit the space, leading to structural changes in our home that we never approved or were even informed about.

Then there was Zac Lerma, the Central Installation Manager, who was quick to point fingers and shift the blame. Rather than acknowledging the defective panels and installation issues, he dismissed our concerns and placed the responsibility on us, refusing to replace any more panels or take ownership of the mistakes.

Lastly, Solomon Stutzky, who initially seemed eager to help, gradually shifted to offering nothing but empty promises and deflection, leaving us with no resolution.

This experience has been nothing short of frustrating, especially when dealing with a company that positions itself as a high-end provider. NanaWall’s refusal to communicate properly, fix their errors, and live up to their promises has turned what should have been a straightforward renovation into an expensive and stressful ordeal.